What is Personal Information?
“Personal Information” means information about an identifiable individual, but does not include the name, title or business address or telephone number of an employee of an organization.
What Personal Information do we collect?
JR Canada Restaurant Group Ltd. sells product in its Restaurants and through take-out and delivery services and in order to provide you with our product and with these services we collect your name, email address, street address and telephone. Payment information may be collected for the sole purpose of processing your order and receiving payment of the same.
How do we collect Personal Information?
JR Canada Restaurant Group Ltd. collects personal information which you provide voluntarily, for example: respond to offers, queries or complaints, participate in one of our contests, sweepstakes or surveys.
How do we use Personal Information?
JR Canada Restaurant Group Ltd. uses the personal information you provide for the purposes for which it was provided, for example to respond to queries or complaints; to notify you that you have won a prize, contest or sweepstakes. JR Canada Restaurant Group Ltd. uses your Personal Information to better understand your needs, to improve our products and services, to develop and advance the business system of JR Canada Restaurant Group Ltd. and to ensure better customer satisfaction.
JR Canada Restaurant Group Ltd. may use your personal information for contacting you about products and services, special offers and upcoming promotions or events offered by us, our affiliates, or our marketing partners that we think may be of interest to you for the purposes of marketing. If you prefer that we not use your personal information for direct marketing, you may opt-out of such uses by sending an email to JRCfirstname.lastname@example.org. Please note that it may take up to forty-eight (48) hours for your information to be removed from our database. Any subsequent registration or request, either oral or in writing, for our services or participation in our sweepstakes, contest or surveys may void, temporarily or permanently, your prior elections to opt out of receiving marketing materials from JR Canada Restaurant Group Ltd. Once you have opted out from our direct marketing, please review all applicable rules and regulations before participating in any contests, sweepstakes, surveys, promotions or services.
When and how do we disclose your personal information?
JR Canada Restaurant Group Ltd. utilizes third party suppliers, vendors and service providers to undertake various tasks on our behalf, such as analyzing and sorting data, removing repetitive information from customer lists, and hosting and maintaining databases. These organizations may have access to personal information to the extent needed to perform their functions, but they may not use it for other purposes, such as marketing their products and services to you or providing your information to third parties. JR Canada Restaurant Group Ltd. may, for the purposes of its business transactions, share personal information with its professional advisors, suppliers, franchisees, or agencies. Any entity with which we share personal information is required to comply with all applicable privacy laws. JR Canada Restaurant Group Ltd. does not, and never will, sell your personal information.
Where permitted or required by law, JR Canada Restaurant Group Ltd. may collect, use or disclose your personal information without your consent, for example to comply with a subpoena or warrant issued or an order made by a court, to collect a debt you owe to us.
How do you consent?
How do we protect your information?
We will protect your information with appropriate safeguards and security measures. We have implemented physical, technological and organizational procedures designed to protect the integrity and security of your personal information based on the nature, sensitivity and format of the personal information collected, used, stored or disclosed by JR Canada Restaurant Group Ltd. We will retain your personal information only for the time it is required and for the purposes for which it was collected. At our discretion we reserve the right to remove your personal information at any time from our records for any reason without notification. Only employees and agents of JR Canada Restaurant Group Ltd. who need to access your personal information in the course of their duties will have access to it.
How can you access or correct your Person Information?
We will make every reasonable effort to keep personal information as complete, accurate and current as is necessary to fulfill the purpose(s) for which it was collected. It is your right to have access to the personal information which you provided to us. Any request to this end should be sent to our Privacy Manager in writing at the following address:
JR Canada Restaurant Group Ltd.
Attn: Privacy Manager
228C – 1150 Douglas Street
Victoria, British Columbia V8W 3M9
We will respond to your request within a reasonable time, at minimal or no cost. Please note that we may not be able to provide personal information found on you which contains references to third parties as well as information that is subject to legal privilege, contains confidential information proprietary to JR Canada Restaurant Group Ltd., related to an investigation of a breach of an agreement or a contravention of the law, or cannot be disclosed for other legal reasons.
Protecting your privacy and the confidentiality of your personal information has always been fundamental to the way we do business at JR Canada Restaurant Group Ltd. whether on the telephone, at our Restaurants or on our Website or Applications.
If you do not want us to obtain your personal information, please do not supply it to us. Even though you may choose not to provide / submit personal information and you still will be able to visit most of the JR Canada Restaurant Group Ltd. Website or Applications but you may not be able to enjoy certain personalized features.
Franchisee Personal Information
JR Canada Restaurant Group Ltd. Website or Applications also acts as a communication portal with our franchisees. Only franchisees and employees of JR Canada Restaurant Group Ltd. can become registered users of Franchisee Login on JR Canada Restaurant Group Ltd. Website or Applications. JR Canada Restaurant Group Ltd. may collect personal information of its franchisees for this purpose including, without limitation, your name, email address, postal address, telephone number, a unique individual username and a unique individual password.
JR Canada Restaurant Group Ltd. Franchisees seeking more information or details regarding the above may contact their Franchise Business Consultant.
Information collected using technology
We may collect some information about you using technology, so it may not be readily apparent to you that it is being collected. For instance, when you come to our site your IP address may be collected so that we know where to send information you are requesting. Some browsers may request not to be tracked and JR Canada Restaurant Group Ltd. will attempt to respect this request, but such a request cannot be guaranteed.
JR Canada Restaurant Group Ltd. website’s server, or the servers of companies that are used to operate this site or application, may place a “cookie” on your computer in order to allow you to use the website or applications and to personalize your experience. A “cookie” is a small piece of data that can be sent by a web server to your computer, which then may be stored by your browser on your computer’s hard drive. Cookies allow us to recognize your computer while you are on our website or applications and help customize your online experience and make it more convenient for you. Cookies are also useful in allowing more efficient log-in for users, tracking transaction histories and preserving information between sessions. The information collected from cookies may also be used to improve the functionality of the website or applications. Most web browser applications (such as Internet Explorer, Edge, Chrome, Firefox and Safari) have features that can notify you when you receive a cookie or prevent cookies from being sent. If you disable cookies, however, you may not be able to use certain personalized functions of this website or application.
JR Canada Restaurant Group Ltd. maintains physical, electronic, and procedural safeguards to help guard personal information. If transactions are offered on the website or applications, transaction information is transmitted to and from JR Canada Restaurant Group Ltd. in encrypted form using industry-standard Secure Sockets Layer (SSL) connections to help protect such information from interception provided your browser supports such features and is configured accordingly. JR Canada Restaurant Group Ltd. restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. Please be aware, however, that any email or other transmission you send through the Internet cannot be completely protected against unauthorized interception.
This Website or Application is directed toward and designed for use by persons aged 13 or older. JR Canada Restaurant Group Ltd. will not approve applications of, or establish or maintain registrations for any child whom JR Canada Restaurant Group Ltd. knows to be under the age of 13. JR Canada Restaurant Group Ltd. does not solicit or knowingly collect personal information from children under the age of 13. If JR Canada Restaurant Group Ltd. nevertheless discovers that it has received personal information from an individual who indicates that he or she is, or whom JR Canada Restaurant Group Ltd. otherwise has reason to believe is, under the age of 13, JR Canada Restaurant Group Ltd. will delete such information from its systems. Additionally, a child’s parent or legal guardian may request that the child’s information be corrected or deleted by requesting the same via an email to JRCemail@example.com.
Although we make every effort to preserve user privacy, we may need to disclose personal information as follows: i. when required by law to comply with a judicial proceeding, a court order, or legal process served on us; ii. to protect users of our Website or Applications and our Website or Applications from fraudulent or abusive use.
JR Canada Restaurant Group Ltd. reserves the right to modify or supplement this policy at any time without notice. If a material change to the terms of this policy is made, JR Canada Restaurant Group Ltd. will notify you by email. If you wish to change or delete your registration information or opt-out of any promotional materials please contact us via email JRCfirstname.lastname@example.org.
If for any reason you feel that we have not followed our stated policy please let us know by e-mail at JRCemail@example.com. We will look into your concern and try to resolve any issue.